Sales Policy

Effective Date: January 16, 2025

This Sales Policy governs all purchases made at puresthato, both online through our website and in-person. By placing an order or making a purchase, you agree to adhere to the terms and conditions outlined below. We aim to provide a transparent and enjoyable shopping experience for all our customers, and appreciate you choosing puresthato for your plant needs.

1. Ordering and Purchase:

  • Order Placement: Orders can be placed through our website, over the phone, or in person at our physical location. All orders are subject to acceptance by puresthato.

  • Product Availability: All items are subject to availability. We make every effort to maintain accurate inventory levels, but sometimes popular items can sell out quickly. In the event an item is out of stock, we will notify you promptly and provide alternative options or process a refund.

  • Pricing: All prices are listed in US dollars and are subject to change without prior notice. We make every effort to ensure pricing is accurate, but errors can occur. If there is a pricing error, we reserve the right to cancel the sale, and you may choose to accept the correct price, or have a full refund.

  • Payment Methods: We accept various payment methods, including credit cards, debit cards, and other payment options via our online checkout. In-person purchases may also be paid with cash if you prefer. All payments must be processed before items are shipped or picked up.

  • Sales Tax: Applicable sales tax will be charged based on the delivery location, as required by law.

2. Shipping and Delivery:

  • Shipping Options: We offer various shipping options and carriers based on order size, delivery location and customer preferences. You will see shipping costs at checkout.

  • Delivery Times: Estimated delivery times are provided for guidance only. Actual delivery times may vary due to circumstances beyond our control such as inclement weather, postal delays or high volume during holiday periods.

  • Shipping Restrictions: We may have shipping restrictions to specific locations due to regulations regarding the shipping of live plants. We cannot ship plants internationally.

  • Shipping Responsibility: We are not responsible for items damaged during shipping when handled by our shipping providers. Once the items leave our possession, it is up to the shipping company to follow the best practices for your package.

  • Delivery Issues: If your order has not been delivered within the expected timeframe, please contact us, so we can reach out to the delivery company.

  • Local Pickup: For local customers, we offer a free pick-up option at our location at 65 Summerhill Pl Newnan, Georgia. Pick up can be arranged during normal business hours.

3. Product Information:

  • Accuracy: We strive to provide accurate and detailed product descriptions, including plant sizes, care requirements, and other pertinent information. However, due to the nature of live plants, there may be variations in size, color, and appearance.

  • Photos: The images shown on our website and in our store are for illustrative purposes only. Actual plants may vary slightly due to natural differences in growth and lighting.

  • Plant Care: We offer plant care advice, but it is your responsibility to follow proper plant care instructions for your plants.

  • Disclaimer: We make no warranties about the long-term health and well-being of any plant. While we choose to sell the healthiest plants available, there are elements of care that depend on the customer which may impact the plant’s health.

4. Customer Responsibilities:

  • Accurate Information: You are responsible for providing accurate shipping and contact information. We will not be held liable for delivery issues caused by incorrect information.

  • Order Review: It is your responsibility to review your order and address, and contact us immediately if you need to make a change.

  • Plant Health: You are responsible for ensuring the health of any plant purchased once it leaves our care.

5. Promotions and Discounts:

  • Terms: Promotions, discounts, and sales are subject to specific terms and conditions. Check these terms before completing your transaction.

  • Exclusions: Some products may be excluded from promotions and sales. These exclusions will be clearly stated.

  • Time Limitations: Many promotions and discounts have limited time periods and must be redeemed during those periods.

  • Usage Restrictions: Some offers may have a maximum number of uses per customer.

6. Changes to this Sales Policy:

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on our website, and are effective upon posting.

7. Governing Law:

This Sales Policy and any disputes arising under or relating to this Sales Policy shall be governed by the laws of the state of Georgia without regard to its conflict of laws principles.

8. Contact Us:

If you have any questions or concerns about this Sales Policy, please contact us at:

  • Address: 65 Summerhill Pl Newnan, Georgia

  • Phone: (770) 253-9080

  • Email: info@puresthato.com

  • Website: puresthato.com